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Have questions about Sniips? Our support team is here to help you
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<15m
Response Time
24/7
Live Chat Support
4.9
Support Rating
50+
Languages
FAQs
Frequently asked questions
Everything you need to know about our support experience.
We typically respond to all support requests within 24 hours on business days. Pro and Max plan users receive priority support with responses usually within 4 hours.
Absolutely! We can help you import snippets from TextExpander, aText, PhraseExpress, and most other tools. Just reach out with your export file and we'll guide you through the process.
Yes! For teams on the Max plan or enterprise customers, we offer free onboarding sessions to help you set up shared folders, establish naming conventions, and get your team productive quickly.
We appreciate bug reports! Use the contact form above with 'Bug Report' as the subject. Please include your operating system, browser/app version, and steps to reproduce the issue. Screenshots are very helpful.
